Duties and Responsibilities:
· Research trends and market preferences and present findings to PD and sale steams.
· Actively source for in puts from customers, sales and merchandising for improvements in product designs.
· Meet yearly and monthly targets.
· Follow up on all emails/requirements from the associates or customers promptly and proactively.
·
Work close lyand presenti deas to Customers sowe can“co-create”with them
as much as possible.
·
HandleCustomergrievancesandturnthemintoopportunitiesforustoWowthecustomers.
·
Activelysourceandcreateparametersnormsofserviceandproductspecificationsforall
customers.
·
Follow the customer servicing norms made by the PD head
·
Ensureallrelevantinformationfromtheclientispassedontothebackofficeteamsand
accurately fed into the system for sampling.
·
Follow through on sample development from
concept to approval with in the stipulated time and action calendar, sample due dates.
· Check all designs,coral,CAD,models and samples(that the ya re as per client requirements, and better in aesthetics than the rest of the competition in that category).
· Communicate the exclusivity of concepts to back office and system teams so they can be recorded and monitored.